Terms and Conditions
In these terms:
Goods means the blinds, window furnishings or other products manufactured or supplied by eblinds.co.uk and the subject of the order made by You.
You and Your means the person ordering Goods from web-blinds.
Eblinds.co.uk or We or Us means Draks Interior Door Systems Limited (Company Number: 05021041) trading as eblinds.co.uk whose registered office is at 26 Sansome Walk , Worcester Wr1 1LX.
1. OUR CONTRACT
Our website invites You to buy Goods from Us. A legally binding contract with You will only arise once eblinds.com has received payment for the Goods in full from You. We shall notify you of acceptance of your order by e-mail to the e-mail address given by you in the order form. We regret we cannot accept orders placed by persons located or resident outside of the United Kingdom.
2. PRICE
- Price
- The prices payable for goods that you order are as set out in our website.
- You will be required to pay extra for delivery in certain circumstances, as stated in our website, and it may not be possible for us to deliver to some locations.
3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT
3.1 Subject to clause 3.2, You may cancel Your order with Us for the Goods You order at any time up to the end of the third working day from the date You receive the Goods that you have ordered. You do not need to give Us any reason for cancelling Your order nor will You have to pay any penalty. To cancel Your order You must notify Us by e-mail at enquiries@eblinds.com with Your order number or call the telephone order help-line on 01869 232989 with Your order number or write to us at eblinds .com, Unit 221 Heyford Park , Heyford Park, Upper Heyford , OX25 5HQ
3.2 You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be resalable by Us. We regret that once your order has been accepted by us in relation to such Goods and entered on our manufacturing process we are unable to accept any changes to these Goods or cancellation of your order without levying a handling charge (see below). If prior to delivery you do wish to change your order or cancel it after we have accepted it please contact us as soon as possible by email or on our telephone order help line as described above and we will try to assist you. Our acceptance of cancellation of your order will be subject to retention by us of a handling charge equal to 50% of the price paid for these custom-made Goods. The balance of the price paid will be reimbursed to You within 30 days of notification of cancellation by recrediting Your debit or credit card.
4. CANCELLATION BY US
4.1 We reserve the right to cancel Your order if:
4.1.1 We have insufficient stock to deliver the Goods You have ordered
4.1.2 You require delivery outside the United Kingdom; or
4.1.3 one or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.
4.2 If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum deducted by Us from Your debit or credit card as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. STOCK SHORTAGES
If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.
6. PRODUCT DESCRIPTIONS AND MEASUREMENT
6.1 The product information and photographs contained within our website are provided for illustrative purposes only and We cannot warrant that they are accurate. If You are in any doubt as to the precise nature of the product or fabric You wish to order, You are advised to order a free sample of the product. Details of how to do this can be found on the questions and answer page of our website.
6.2 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our website or contact Us by email on enquiries@web-blinds.com if You would like guidance on how to take the required measurements accurately.
6.3 Whilst every attempt will be made by web-blinds.com to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.
7. DELIVERING YOUR GOODS
Eblinds.co.uk will deliver Your Goods to the address You have provided on the order form for delivery on the date that You have specified on the order form and in any event within 30 days of the day after Your order was placed unless a later date is agreed with You.
You will become the owner of the goods you have ordered when they have been paid for and delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returns Policy
If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount you paid for that item.
This guarantee does not include made to measure blinds.
Returns must be made within 30 days of the purchase
DEFECTIVE GOODS
eblinds.co.uk warrants that all Goods sold to you will be free from defects in material and workmanship for a period of 30 days from delivery of the goods to you.
If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our web-site, or in writing at the address set out in the Contact Us section of Our web-site, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective we will promptly arrange: -
for a courier to collect the defective Goods from You in order to repair the Goods and return the repaired Goods to you, free of charge; or
for a courier to collect the defective Goods from you and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or
if the Goods are defective on delivery, and you so request, arrange for a full refund of the price and delivery charge of the defective Goods by crediting your debit or credit card within 30 days of receipt of the defective Goods provided that the Goods have not been modified or subject to misuse or negligence. Please contact us on our order help-line or by e-mail as described above for guidance on how to pack Your Goods to return them.
No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.
If the Goods are not defective, or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card, which you used to order the Goods, provided we notify you of the amount of such charges before carrying out the repair.
Except where you are a consumer, eblinds.co.uk will not be liable for any indirect or consequential loss or damage or loss of profits arising out of our supply or failure to supply the Goods to You.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our website. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.
Except where you are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.
11. EVENTS BEYOND OUR CONTROL
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
12. INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
13. PRIVACY
You acknowledge and agree to be bound by the terms of our privacy policy.
14. THIRD PARTY RIGHTS
Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
15. GOVERNING LAW
This contract is subject to English law and the exclusive jurisdiction of the English courts.